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Grasmere Gingerbread Bosses Thank Customers After Delivery Delay

The bosses of iconic brand Grasmere Gingerbread took to social media over Christmas to thank customers for their patience after being let down by their delivery partner.

Just three days before Christmas, a spokesperson said: "Unfortunately this week we/you have been let down. Today (Friday) was the final straw with [our delivery partner] refusing to collect parcels for tomorrow’s delivery.

"We don’t want to let anyone down especially at this time of year so we arranged APC/Hart Distribution.

"We have paid an extra £22 per parcel for delivery before 12 noon tomorrow (Sat 23rd) We are extremely grateful to them for helping us out very last minute, and to all our team for doing everything they possibly could.

"Sincere apologies for any inconvenience this may have caused – we have done everything we could to put it right."

The 163 year-old business exports its products all over the world.

Last month, the original secret recipe was moved to a new secure location for the first time since the 1960s.

Sarah Nelson’s hand-written formula for her world-famous 1854 culinary invention was relocated from its traditional Ambleside bank vault to a new one at NatWest in Windermere, where it remains safely under lock and key.

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